The Cinemark Shop is managed by a third-party; Only In Theatres LLC.  For questions or issues related to merchandise purchased on the site, please contact us using this form or email us at [email protected].  Here are answers to some frequently asked questions regarding this site.

Who do I contact for questions, concerns or comments related to a Cinemark Shop order?

The Cinemark shop is managed by a third party, Only In Theatres LLC.  Please direct any questions, concerns, or comments regarding the online merchandise to [email protected].

Is my account on Shop Cinemark associated with my Cinemark Movie Rewards account?

The Cinemark Shop is not linked or shared in any way with the Cinemark Movie Rewards program.  Since this site is managed by a third-party, you cannot use Cinemark gift cards or membership benefits to purchase merchandise here.  

How will I know when I will receive my merchandise from the Cinemark Shop?

Upon purchase, you will receive a confirmation email to confirm your order.  This email will provide tracking information so that you can stay up to date with the shipment progress.

Do you shop product internationally?

At this time, shipments are limited to the United States.

Can the vessel I purchased from the online shop be filled at my local theatre?

Merchandise purchased from the Cinemark Shop will not be filled in the theatre.

How can I order an item that is listed as "out of stock"?

Since many of the items on the site are limited-edition, they will sell out and, in most cases, will not be available again.  We apologize for any disappointment. 

Can I pick my merchandise up in theatre?

Some merchandise may also be sold in select Cinemark locations on a limited time only basis.  If you purchase from the online Cinemark Shop the merchandise will be mailed directly to the address you provide.